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Vermont 2-1-1 Statewide Helpline
Need help finding help? Since last February, Vermonters have had a service available to them called "2-1-1". The state-wide help-line provides confidential information and referral to vital community resources. 2-1-1 is an easy-to-remember three-digit system (similar to 9-1-1 and 4-1-1) that makes a simple, but critical, connection between individuals and families seeking services or volunteer opportunities with the appropriate community-based organizations and government agencies. It is a cost-effective answer to help Vermonters navigate the complex and ever-growing network of service providers. "Through Vermont 2-1-1, we are providing a critically needed service," said MaryEllen Mendl, President of United Ways of Vermont. "Time and time again we hear that people just don't know who to call when they need help. Calling 2-1-1 is their first step." Vermont 2-1-1 is a program of United Ways of Vermont and is funded by individual United Ways throughout Vermont, the Vermont Agency of Human Services, and grants from local foundations. Significant in-kind support has been received from IBM Corporation and Downs, Rachlin and Martin PLLC. (Upper Valley United Way is one of the 10 United Ways that make up United Ways of Vermont.) 2-1-1 was first launched by United Way of Metropolitan Atlanta in 1997 and has grown to serve over 34 percent of the U.S. population, in 141 active 2-1-1 systems throughout 30 states and Washington, DC. United Way of America's goal is to help ensure that 50% of the U.S. population is covered by 2-1-1 service by the end of 2005. For confidential information or referral to a variety of services, Vermont 2-1-1 can be reached by dialing "2-1-1" from anywhere in Vermont, or by visiting www.vermont211.org. The help-line staff is available Monday through Friday, 8:30 am to 4:30 pm. After-hours callers may leave a message on the voicemail system and calls will be returned the next business day. In Vermont, call 9-1-1 to save a life, stop a crime or report a fire; call 2-1-1 for community services information and referral.
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